Customer Service Manager - Technology Services
Major global technology provider have an contract opportunity based in WARSAW POLAND for a Customer Service Manager
The role is to be the main point of contact for corporate customers on a day to day "service management" basis for all technical services into the client (Information Technology, Networking ,Unified communcations etc)
Manage Customer Service Improvement Program in order to increase customer satisfaction.
Lead regular customer service review meetings (monthly unless customer contract dictated otherwise):
Present and discuss measurements against Customer SLA on Quality, QoS, Change and Performance
- Identify customer needs for existing customers in order to increase revenue generation
- Assisting in contract negotiation in collaboration with the Account Manager / Account Director when applicable
Coordinate all technical changes (IP etc) through established processes.
KNOWLEDGE AND ABILITIES
Able to engage and partner with customer and internal staff as required.
Experiecne of working in a virtual team environment.
Ability to identify problems and work to resolution as required.
Minimum of 2-3 years related work experience in customer facing organization within telecom or IT industry.
Virtual team management experience.
Good level of practiced technical knowledge.
English language skills Mandatory