Ericsson CS Core Consultant
(Ericsson, CS, Core, MSCBC, MgW, HLR, BSC, Audit, Optimization, CDR, Integration)
We are searching for an Ericsson CS Core Consultant to work on site at an operator in San Juan, Puerto Rico.
Optimization Integrations will work, audit and optimize their assign element or platforms to improve customer services.
Perform monitoring, analysis, diagnostics, recommendations and reports according to area of competence.
Provide operational assistance in daily Back Office Mobil activities (alarm management and troubleshooting, follow-up cases, routine development and execution, fault support, etc.).
Help the Wireless Back Office and different areas of the company for the implementation of projects of improvements to the Wireless Network.
Carry out knowledge transfer to Network Operations Center (COR) personnel.
Provide out-of-hours support, weekends and holidays (Assisting during planned interventions on the network or executing them because of the complexity of the activity).
Document processes and prepare instructions, using industry best practices, for use by COR personnel.
Activities must be performed on a 5X8 basis (from 8am to 5pm) with availability to assist special events after this schedule, on weekends and special events on demand or under discretion of PRTC.
Report progress made for activities, remaining activities, and points under analysis.
Knowledge in Systems:
Operational Assistance & Engineering
Develop and execute processes for new maintenance routines for the operational team.
Document instructions and transfer knowledge of CORE elements for engineering and operations personnel.
Monitors performance indicators (KPIs) of CORE elements.
Operational assistance in upgrades and patches of different CORE elements.
Assist change of cards and hardware components of CORE elements.
Helps with CORE element integrations with 3rd party SVA and ITS Engineering applications.
Helps with customer failures or complaints, troubleshooting, and analysis.
Assist Mediation in reviewing CDR rules of the different elements of CORE.
Assist obtain data traces or dumps on CORE elements for troubleshooting breakdowns or complaints, testing scenarios in production, and implementing Engineering projects.
Provides customized services, profiles and configurations.
Performs marketing advisory function regarding the creation and/or changes of profiles, rules and flows that you want to implement for plans.
Candidates in Puerto Rico or with a work permit required.
Spansih speaking preferred