Ericsson OSS, ENIQ, ENM Consultant - Remote working - Spanish Speaking
(Ericsson, OSS, ENIQ, ENM)
We are searching for an Ericsson OSS / ENIQ / ENM Consultant to support our client a solution provider to an Operator in San Juan, Puerto Rico. The consultant will work remotely from home and will work
on the contrect for 1-3 years.
Optimization Integrations will work, audit and optimize their assign element or platforms to improve customer services.
Perform monitoring, analysis, diagnostics, recommendations and reports according to area of competence.
Provide operational assistance in daily Back Office activities (alarm management and troubleshooting, follow-up cases, routine development and execution, fault support, etc.).
Help the Wireless Back Office and different areas of the company for the implementation of projects of improvements to the Wireless Network.
Carry out knowledge transfer to Network Operations Center (COR) personnel.
Provide out-of-hours support, weekends and holidays (Assisting during planned interventions on the network or executing them because of the complexity of the activity).
Document processes and prepare instructions, using industry best practices, for use by COR personnel.
Develop custom scripts and configurations.
As Mobile Optimization Integrations OSS - Resource in charge of the operation of OSS/ENIQ & ENM elements.
Operational Assistance & Engineering
Develop and execute processes for new maintenance routines for the operational team.
Document processes and perform OSS/ENIQ & ENM knowledge transfer for use by Engineering and Operations personnel.
Operational assistance in upgrades and patches of the different OSS/ENIQ & ENM.
Assist OSS/ENIQ & ENM hardware component and card change.
Helps with OSS/ENIQ & ENM integrations with CORE and Prepaid elements.
Helps with failures, troubleshooting, and analysis.
Assist OSS/ENIQ & ENM data plots or dumps for troubleshooting breakdowns or complaints, testing scenarios in production, and implementing Engineering projects.
Develops custom scripts and configurations.