Ericsson PS Core Engineer - Remote Working - Spanish Speaking
( Ericsson, PS, Core, MME, SGSN, SGW, PGW)
We are searching for an Ericsson PS Core Engineer to support an operator remotely from home with the project locatiuon as San Juan, Puerto Rico.
Optimization Integrations will work, audit and optimize their assign element or platforms to improve customer services.
Perform monitoring, analysis, diagnostics, recommendations and reports according to area of competence.
Provide operational assistance in daily Back Office Mobil activities (alarm management and troubleshooting, follow-up cases, routine development and execution, fault support, etc.).
Help the Wireless Back Office and different areas of the company for the implementation of projects of improvements to the Wireless Network.
Carry out knowledge transfer to Network Operations Center (COR) personnel.
Provide out-of-hours support, weekends and holidays (Assisting during planned interventions on the network or executing them because of the complexity of the activity).
Document processes and prepare instructions, using industry best practices, for use by COR personnel.
Develop custom scripts and configurations.
Report progress made for activities, remaining activities, and points under analysis.
Knowledge in Systems:
* MME Ericsson
* SGSN Ericsson
Operational Assistance & Engineering
Develops and executes processes for new maintenance routines for the operational team based on MME/SGSN and element interactions with other network components, including eNodeBs and SGW/PGW.
Document instructions and perform knowledge transfer of MME/SGSN for use by Engineering and Operations personnel.
Monitors MME/SGSN performance indicators (KPIs).
Operational assistance in upgrades and patches of the different MME/SGSNS.
Assist MME/SGSN card and hardware component change.
Helps with MME/SGSN integrations with 3rd party applications of CORE, SVA and ITS Engineering.
Helps with customer failures or complaints, troubleshooting, and analysis.
Assist mediation in reviewing MME/SGSN EDRS rules.
Help obtain data traces or dumps in MME/SGSN for troubleshooting breakdowns or complaints, testing scenarios in production, and implementing Engineering projects.
Provides customized services and configurations.
More information available on application.