Reference:
J1704/PM/BSS
Sector:
Telecommunications, Information Technology
Rates:
Competitive
Town/City:
Brussels
Type:
Contract
IT Program Manager – Telecoms (BSS )
Brussels, Belgium | Contract
Experienced IT Program Manager leading large-scale telecom transformation programs within the Customer Service domain, with a strong focus on BSS and billing systems.
Delivered end-to-end IT programs driving digital transformation, AI adoption (chatbots/voicebots), and enhanced customer experienceDeep expertise in Telco BSS, including billing systems, order management, and contact center platformsLed complex, multi-vendor environments, ensuring alignment across business, IT, and external partnersAccountable for full program lifecycle: governance, risk management, delivery, testing, and budget controlStrong background in system integration (APIs, web services, security)
?? Key impact: Reduced customer contact volumes, enabled self-service capabilities, and optimized operational costs through scalable BSS and billing solutions
knowledge of the systems used (Telco BSS).
Technical expertise in (either):
Telco Billing systems
Telco Order management systems
Telco Contact Center
System integration : API (Web Service), system connectivity, security, …
Knowledge on GenAI Chatbot, Voicebot, CCaaS platform is preferred
Full Spec upon application
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