Reference:
J1746/PM/BE
Sector:
Telecommunications, Information Technology
Rates:
Competitive
Town/City:
Brussels
Type:
Contract
Job Title: IT Transformation Program Manager (Telecommunications) BSS Contact Centre
We are seeking an experienced IT Transformation Program Manager to lead a strategic Customer Service transformation programme focused on improving customer experience through digitalisation and AI. The programme aims to increase self-service capabilities, reduce customer contacts, and deliver operational efficiencies.
The successful candidate will have extensive experience managing large-scale IT programmes within the telecommunications sector, with strong knowledge of Telecom BSS and multi-vendor delivery.
Key Responsibilities
Lead programme governance across business, IT, and external suppliers.Manage programme plans, risks, issues, and dependencies.Coordinate technical delivery through implementation, testing, and deployment.Ensure delivery is on time, within budget, and to the required quality standards.Drive stakeholder communication, reporting, and change management.Manage programme budgets and vendor performance.
Experience
Minimum 10 years' experience in IT Programme Management.Proven delivery of complex IT transformation programmes within telecommunications.Experience managing multiple delivery partners and offshore teams.Previous technical IT experience.
Technical Knowledge
Experience with Telecom BSS, including one or more of:
Billing SystemsOrder ManagementContact Centre platformsSystem Integration (APIs, Web Services, Security)
Desirable:
GenAI Chatbots Voicebots CCaaS platforms
Skills & Attributes
Strong programme planning and delivery skills.Excellent stakeholder and vendor management.Strong communication and leadership skills.Organised, proactive, and able to work autonomously.Comfortable engaging with senior stakeholders.Strong understanding of IT operations and business requirements.
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