Reference:

J1304

Sector:

Information Technology

Rates:

Competitive

Benefits:

Good Daily Rates

Town/City:

Frankfurt

Type:

Contract

Talk to us
+44 (0) 1322 316230

Remote working Senior CX Genesys PureConnect Consultant Customer Experience
Genesys PureConnect & Voice architectures; Contact Centre ,Genesys Could solution,SIP

We are searching for a Senior (German Speaking) Genesys PureConnect Consultant responsible for the architecture, technical strategy and design of next generation contact center solutions and Customer eXperience journey.

Respnsible for Coordinating Genesys Operations teams and supporting operational and architectural challenges of Genesys PureConnect platform. Guide and lead internal and external CX stakeholders for an optimal customer experience.

* Strong experience in using Genesys Framework architecture, operations and administration practices
* Expertise in Universal Routing and Solution Reporting components related to inbound routing of voice interactions.
* Experience in migrations to the cloud and running CX transformation projects
* Very good understanding and hands on experience in voice and collaboration solutions
* Hands on experience in integration of CRMs such as Salesforce, and Bots to Genesys


Must Speak Fluent German and English

Hybrid role based in Europe.

Talk to us
+44 (0) 1322 316230

Skillbase Group Ltd
The Brewhouse, Old Bexley Business
Park, Bourne Road, Bexley, Kent DA5 1LR
United Kingdom

Telephone UK:  +44 (0)1322 310 333
Belgium local number:  02 401 91 69
Email:  info@skillbasegroup.com

Skillbase Consulting Ireland Ltd
2nd floor 50A
Rosemount Business Park
Rosemount Park Drive
Ballycoolin, Dublin 11 Ireland
Irish Number:    09 146 0330