Senior CX Solutions Consultant GENESYS Engage Hybrid remote working
Genesys SIP Server
Genesys Media Manager
Genesys Inbound and Outbound Voice
The role is to enage with the end client taking responsibility of collecting customer business and technical requirements, translating them into an architecture and a technical strategy, evaluating the required consulting effort and delivering as required.
Coordinating Genesys Operations teams and supporting operational and architectural challenges of Genesys Engage platform. Guide and lead internal and external CX stakeholders for an optimal customer experience.
Strong experience in CX operations and support functionalities.
Contact Center and CX related services:
Solid experience in using Genesys Framework architecture, operations and administration practices
Expertise in Universal Routing and Solution Reporting components related to inbound routing of voice interactions.
Deep knowledge of the Genesys SIP Server solution components related to architecture, Stat Server, Universal Routing Server (URS) - all major components of Genesys CIM; deployment models, configuration and installation, basic usage, call flows of Genesys SIP Server, and Genesys Media Manager, and monitoring the Genesys components;
Strong experience in troubleshooting and maintenance of Genesys inbound voice products, Genesys outbound voice products and Genesys multimedia products;
English Business Level, mandatory
Italian Business Level, nice to have
Can be based in
Full spec upon application